My Family Lounge Registration Guide

Use the guide below to set up your family's My Family Lounge Account. If you require further assistance, please call the Centre on (03) 8845 2222

This step-by-step guide will assist you to register your child for the NCC OSHC service through My Family Lounge. Alternatively watch this helpful My Family Lounge set up video.

Step 1 – Register for My Family Lounge
To register an account visit the registration page and press the Register Button















Step 2 – Enter your Given name & Surname. Enter and confirm your email address. Press Register


Step 3 – You will receive a Complete Registration email. Click on the blue Complete Registration button

Step 4 – To complete the registration process create and confirm a password

Accept the Terms and Conditions when ready then press Complete Registration

Step 5 – You have now completed your registration.

Click on the Click Here option to log into your newly created account using your email address and password

Step 6 – Entering your details
Complete your details by entering your relationship to the child, at least 1 phone number and address details.
Tick Yes to create a user account
Press Save & Next

Step 7 – Add Child Details
Tick the box at the top of screen if your child is unborn
Otherwise enter the child details as prompted
If you wish to advise the centre of something not included in this form, enter this in the Additional Information box
Press Save

Step 8 – Add Waitlist details
You are now viewing your My Family Lounge account
To add your child to the waiting list go to Booking Requests and press the New Request button

Step 8 – Select the centre type and centre name/s
Enter your preferred start date and number of days you wish your child to attend
Tick your preferred days
Tick any days that do not suit you (this is not mandatory)
Enter any comments if required and press Save

The centre will be in contact once a position has been made available.